Choosing a BPO Service Provider

Over the years, the rules of the game in business have changed. Keeping up with the demands of the companies might be a little more challenging. You really wouldn’t know how to focus on the core of your company and on what matters. That’s why BPO has become popular and essential to a lot of companies in today’s day and age. There are two significant reasons why companies need BPO services: outsourcing lets you do more and spend less at the same time, and more often, BPO provides more focused and better services. And we’re about to know why Intelegencia is the BPO service provider that you might be looking for.

Intelegencia ensures the quality and efficiency of work that they can provide and can meet your expectations from a BPO service provider. Intelegencia will help and let you: 

• Cut Costs and Save Money: Outsourcing will help your company reduce its expenses and save money by hiring a well-established partner that will help you extend your operations.
• Run Your Business Round-the-Clock: Intelegencia will keep track of your company and its accounts. By being able to run your company 24/7/365, you quickly follow its progress and the needed improvements. 
• Focus on Core Business: We at Intelegencia will automatically become a member of your extended team, allowing us to take care of specific functions so you have time to develop your core competencies. This will also lead your employees to increase their productivity by focusing on tasks that match their skill sets and hone their expertise.
• Acquire Multilinguistic Assistance: Our BPO representatives will acquaint you with whatever language you are comfortable and at ease with. As its primary purpose, Intelegencia is focused on your experience as a customer. 

Behind the success of Intelegencia as a Business Processing Outsourcing service provider, is the availability of its large number of talented and well-educated English-speaking individuals. This allows Intelegencia to offer a wide range of BPO services, which are:

Business Process Outsourcing BPO Voice and Non-Voice Offerings

• Inbound and Outbound Customer Service
• Logistical and Admin Support
• Inbound and Outbound Sales
• Account Management
• Back Office (IVR Voice to Text Translation Support)
• Social Media Marketing
• Collections
• Accounting Services
• Staff Accounting that includes Management Reporting, Payroll Services, Billing Generation and Receivable Aging Analysis, Cash Flow Forecasting and Bank Reconciliation

Business Process Outsourcing BPO Cloud and Infra and Server Support Offerings-

• Network Monitoring
• On/Off Premise Infra Support
• Cloud Support – AWS, Microsoft Azure, etc.

Intelegencia, being in our very best for the past few years handling both Inbound and Outbound Sales and Customer Service, has been established to become a dependable partner on resolving customers’ concerns and complaints by calling and talking with them, answering issues regarding payments, deliveries, refunds, and all other queries through emails. We also perform functions that ensure a satisfying customer experience from initial interaction to post purchase. These services include getting feedback from the customers about the products and services received, managing inventories, dealing with orders and time of deliveries, maintaining vital information, and keeping customers updated. 

Just like how all services go, BPO also has pros and cons. However, most of the disadvantages are outweighed by the advantages and benefits. The enormous growth and increasing popularity of the BPO industry over the years show that it will continue to progress and improve. Not all businesses may be ready to start outsourcing. But on our time right now, it is impossible to ignore the convenience and efficiency that a BPO service provider could offer. 

Intelegencia is the service provider that you need to keep up with the pace. Pave the way towards building your business by utilizing the endless benefits that you can gain by working with a reliable partner and create a brand that will offer top-notch products to let you be an industry leader in this ever-changing world of ours.