Intelegenica: Focused on Customer Experience

Although Business Process Outsourcing (BPO) and call center services are inter-related, they do not mean the same. While a BPO organization manages a process of another organization, a call center service specifically manages the calling operations of another organization. Thus, a call center is essentially a BPO organization that specializes in a niche service. Whereas, a BPO organization includes an extensive range of services. Let us take a look at some significant points of differences between them both: The Kind of Business Functions Handled- While a Business Process Outsourcing (BPO) service handles different business functions such as bookkeeping, accounting, HR, customer management, etc, a call center service deals with only one function which is telecalling or customer support. The Kind of Divisional Processes Handled- While a BPO service handles both back-end as well as front-end business processes (although not ever BPO will provide both), a call center servic...

As a business owner, if you often find yourself wondering that your business could do great only if there was a way to turn over your non-core business functions to an expert, business process outsourcing could be your best business strategy. If you are torn between the choices of managing your business process in-house or outsourcing them to a professional BPO service provider, you may want to take a look at these ways by which business process outsourcing can help improve your business productivity: 1. By allowing you to focus on your core business functions When you outsource tasks that are outside of your area of expertise, you get more time to focus on what you do best viz. your core business operations. You do not need to make your non-core business processes your secondary focus when you can instead outsource them to BPO service providers who will make them their primary focus. This will ultimately help maximize your business productivity. 2. By streamlining your bu...