Make Smarter Decisions by Understanding The Difference Between a Call Centre And a BPO Organization
Although Business Process Outsourcing (BPO) and call center services are inter-related, they do not mean the same. While a BPO organization manages a process of another organization, a call center service specifically manages the calling operations of another organization. Thus, a call center is essentially a BPO organization that specializes in a niche service. Whereas, a BPO organization includes an extensive range of services. Let us take a look at some significant points of differences between them both: The Kind of Business Functions Handled- While a Business Process Outsourcing (BPO) service handles different business functions such as bookkeeping, accounting, HR, customer management, etc, a call center service deals with only one function which is telecalling or customer support. The Kind of Divisional Processes Handled- While a BPO service handles both back-end as well as front-end business processes (although not ever BPO will provide both), a call center servic