Intelegenica: Focused on Customer Experience

A successful business is built on a unique idea. An idea that solves people’s problems and helps them save a huge amount of their time by streamlining their day-to-day tasks or processes. However, coming up with unique mobile app ideas isn’t as simple as it looks. Especially in these struggling times of Covid-19. So, here are some of the most innovative app ideas for you to lead your business to success, especially in these times of global crisis: 1.       Cooking Assistant App- Cooking is one of the most common hobbies around the world. In these distressing times of Covid-19 when the whole world seems to be under strict lockdowns, cooking your own food has not only become a way of life but also a stressbuster. People are always on the hunt for great recipes. Consider building a mobile app offering cooking instructions and culinary recipes. An app built on this idea can prove to be quite rewarding, especially during the Covid-19 global crisis. 2....

There are times when first impressions are sadly, the last ones. For instance, in the case of software products. A bad user impression is just one step away from a bug or quality issue. This is why software testing is imperative for the reputation of not only your product, but your business as well. Software testing is a process by which an application or a software product is tested or verified to ensure that it is not only free from potential bugs and errors, but that it also follows the technical requirements and accomplishes the requirements of your users. But sadly, the process is skipped a lot of times. And whenever it is skipped, businesses end up suffering big time. Here’s why it is important that your product undergoes software testing before it is delivered to the end users: 1. To eliminate costly mistakes in future- Software testing services can save you an incredible amount of money in the long run. They will help you identify errors in your software applications and...

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If you run a small business, you might be under the notion that a call center service is only for large corporations. After all, maintaining and pulling out information handily from fancy databases is something only large business need. Right? Wrong. You may be wrong to assume that. Call center services could be equally valuable, if not more, for small businesses too. Before we take a closer look into this, let us first see the essentials to start a business, apart from a great and practical business idea. Infrastructure, logistics, and capital are the most basic business essentials that you need to start any sort of business. However, in today’s highly competitive times, there’s a need to rethink whether these factors are sufficient to run a business successfully and outdo competitors. Revisiting these business essentials will make you realize that the cut-throat competition today has given rise to anther vital business essential responsible for maintaining an edge over...

Although Business Process Outsourcing (BPO) and call center services are inter-related, they do not mean the same. While a BPO organization manages a process of another organization, a call center service specifically manages the calling operations of another organization. Thus, a call center is essentially a BPO organization that specializes in a niche service. Whereas, a BPO organization includes an extensive range of services. Let us take a look at some significant points of differences between them both: The Kind of Business Functions Handled- While a Business Process Outsourcing (BPO) service handles different business functions such as bookkeeping, accounting, HR, customer management, etc, a call center service deals with only one function which is telecalling or customer support. The Kind of Divisional Processes Handled- While a BPO service handles both back-end as well as front-end business processes (although not ever BPO will provide both), a call center servic...