Intelegenica: Focused on Customer Experience

If your business isn’t communicating from its end to potential leads in the best possible way that it should, you would never be able to even understand your customer expectations, let alone fulfilling them. Running a business is no mean feat, especially if you’re occupied in so many operational tasks. However, neglecting customers can prove to be a huge hurdle to your business success. Connecting with customers and leads is no longer concerned with only answering calls but it has extended to making outbound sales calls as well. Making successful outbound calls comes down to the right skills, experience, and expertise. If you’ve decided to your outbound call center services to a BPO for this reason, here are some of the things you must consider: ·          The qualification The qualification of the outbound call center service provider is an important factor to consider when choosing to outsource your outbound call operations . If the...

So many organizations brush away the idea of outsourcing and adopt automation as a way of managing a multitude of their tasks and reduce m annual labor. However, if you’re looking for a “set it and forget it” deal, outsourcing is your best option. Outsourcing is especially beneficial for eCommerce businesses simply because the repetitive and tedious tasks involved in running an eCommerce business often ends up overwhelming with the existing workload. If you’re considering to outsource your eCommerce operations, here are some tips to help you prepare well: Identify the tasks you need most help with- While figuring out these tasks, try to find ones that fall outside of your skills and expertise. Marketing, lead generation, accounting & bookkeeping, order processing & management, inventory & fulfilment, website development & maintenance, product listing & optimization, SEO, product photography, and data entry are some of the eCommerce tasks you can consider to ou...

An outbound call center is a contact center that makes outgoing calls for a number of reasons, some of which may be sales, updates, and follow-ups. Outbound calls and inbound calls vary a lot in their nature, attributes, goals, and skills, among other factors. If your organization is well-equipped and skilled in handling inbound calls, in no way does it mean that it has the essential skills and expertise in handling the outbound calls as well. If calling operations aren’t core to your business, you might want to consider getting some expert talent and skills on board that can handle your outbound call operations successfully. Here’s how professional outbound call center services can handle your outbound call operations in a better way than you are doing it in-house: Grabbing the attention of customers - Professional outbound call center services develop an expert outbound call script with organized thoughts which makes the calls successful and help achieve the sales goals. ...

As a business owner, if you often find yourself wondering that your business could do great only if there was a way to turn over your non-core business functions to an expert, business process outsourcing could be your best business strategy. If you are torn between the choices of managing your business process in-house or outsourcing them to a professional BPO service provider, you may want to take a look at these ways by which business process outsourcing can help improve your business productivity: 1. By allowing you to focus on your core business functions When you outsource tasks that are outside of your area of expertise, you get more time to focus on what you do best viz. your core business operations. You do not need to make your non-core business processes your secondary focus when you can instead outsource them to BPO service providers who will make them their primary focus. This will ultimately help maximize your business productivity. 2. By streamlining your bu...